Privacy Policy

1. Overview & Scope

This Privacy Policy explains how RS Writing Instruments (“we”, “our”, or “atelier”) collects, processes, stores, and protects personal data when you visit rswriting.in, interact with our online showcases, request custom nib grinding and tuning, commission custom-engraved premium fountain pens, or place orders for precision capillary ebonite feeds.

Whether you are an individual pen connoisseur in India seeking the best fountain pens for daily journaling, an international collector acquiring our iconic PRAVAH series, or an OEM pen manufacturer sourcing wholesale feeds in bulk, this policy applies to all communications and transactions conducted through our digital platforms and official direct channels.

2. Information We Collect

We only collect information that is strictly necessary to hand-craft, customize, verify, invoice, and safely deliver your writing instruments:

3. How We Use Your Information

Your details are processed strictly for legitimate operational purposes:

• Atelier Handcrafting & Customisation: Creating your chosen PRAVAH luxury pen finish (Caviar Black, Swirl Brown, Forest Green BT, Sparkle White, etc.) and tuning nib flow to your personal writing angle.
• Reliable Domestic & Global Shipping: Generating compliant waybills with speed post and courier services (India Post Speed Post, Blue Dart, DTDC, DHL) for insured door-to-door delivery.
• Direct Artisan Support: Offering live WhatsApp consultations with our master penmaker for nib servicing, feed replacement advice, and care tips for natural ebonite hard rubber.
• Statutory Tax & Accounting Compliance: Generating tax-compliant sales receipts and GST filings mandated by the Government of Uttar Pradesh and the Government of India.

4. Payment & Financial Data Security

To maintain the highest level of security for transactions involving premium fountain pens and wholesale feed consignments, RS Writing Instruments never collects, stores, or processes your sensitive debit/credit card numbers or net banking passwords on our web servers.

All payments are transacted either via RBI-authorized UPI interfaces (Google Pay, PhonePe, BHIM, Paytm), direct NEFT/RTGS bank transfers to our official atelier account, or encrypted PCI-DSS compliant third-party payment gateways. We only retain transaction reference numbers (UTR/Transaction ID) to verify payment settlement.

5. Custom Engravings & Intellectual Property Confidentiality

Many of our customers commission the best fountain pens as heirloom gifts, wedding commemorations, executive awards, or proprietary brand collaborations. Any bespoke text, personal inscriptions, institutional logos, or proprietary technical drawings submitted to us for precision CNC laser engraving or feed fitment remain the exclusive property of the client.

We will never reproduce or photograph a custom monogrammed client pen for marketing purposes without explicit prior consent from the purchaser.

6. Website Cookies & Analytical Performance

Our website uses privacy-friendly performance telemetry provided by Vercel Analytics. This anonymous telemetry measures basic aggregate data such as page load latencies, geographic regions (country/state level), and browser types to ensure our interactive 3D pen visualizers and digital catalogues load smoothly on all mobile and desktop devices.

We do not deploy invasive cross-site tracking cookies, behavioral tracking pixels, or third-party advertising retargeting scripts.

7. Data Retention & Third-Party Disclosure

We retain customer order records for the duration required to service our 7-day atelier warranty, provide post-warranty nib tuning, and satisfy statutory tax record retention obligations under Indian law.

Personal data is shared strictly on a need-to-know basis with:

• Insured Courier Services: Delivering parcel consignments safely to your designated address.
• Government / Law Enforcement Authorities: Solely if legally obligated under a binding judicial warrant or statutory decree.

8. Your Rights & Atelier Contact Information

Under Indian data protection frameworks and global privacy principles, you hold the right to review the personal data associated with your orders, request corrections to your delivery details, or ask for the deletion of historical communications once legal retention periods elapse.